Terms and Conditions

The registered office of the on-line shop is in Banie Mazurskie, Surminy 45, 19-520, Banie Mazurskie, Poland. Contact: bogelgroup@bogelgroup.com or office@bogelgroup.de. When the customer registers to the website, implicitly accepts all the conditions and features of the service on the website ww.bogelgroup.com.

CONDITIONS OF SALE

  • All the products on our shop are actually available at our headquarter;
  • The shipment shall be accounted with a proper accompanying invoice;

Prices and offers may change according to formats and year, thus Bogelgroup Sp z o.o.  reserves the right to make unannounced changes. The prices of the respective goods on the web pages, include VAT (gross prices). The prices of the goods are in EUR.  If the User pays in the currency other than the currency of its account, the transaction will automatically convert the amount from the source currency into the amount in the currency of the bank account, to which it is to be transferred, and applicable fees will be charged for that conversion in accordance with the table of the given payment service provider.

  • Bogle White Caviar is sent in a special styrofoam box – styrobox with cooling cartridges. Thanks to this, the caviar we send retains its freshness and properties. After receiving the parcel, remove the caviar from the stryobox and place the can in the refrigerator (suitable temperature 4 ° C to 9 ° C). Each tin has a shelf-life date, after opening the can, caviar should be consumed within a maximum of 24 hours.
  • Packages are delivered by DHL Express or EXW Germany courier companies. Shipping territory is territory of Europe. The delivery cost is 35 euros for European countries. For orders over 1000 euros, shipping is free.

COMPLAINTS
e-mail: bogelgroup@bogelgroup.com

SHIPMENTS

During the week, shipment will take place within 48 working hours after the receipt of the order for major urban centers, 72 working hours for islands and remote areas. Orders received on Friday and during weekends, will be sent the following Monday. Packages are delivered by DHL Express or EXW Germany courier companies to all European countries. The delivery cost is 35 euros. For orders over 1000 euros, shipping is free.

METHOD OF PAYMENT

The cost of delivering / sending the goods will be incurred by the Service Recipient – it will depend on the Goods delivery method selected by the Customer, and on the payment method selected by the Customer. Before the final approval of the Agreement, the User will be presented with the total cost of delivery of the goods. Packages are delivered by DHL Express or EXW Germany courier companies. Shipping territory is territory of Europe. The delivery cost is 35 euros for European countries. For orders over 1000 euros, shipping is free.

The payment will be made with a credit card (Mastercard, VISA), with an instant transfer or by PayPal. In the case of payment with a credit card, the amount in the invoice will be debited from the credit card account of the Service Recipient after the order is accepted. In the case of payment in advance, the payment must be made in advance to the account indicated in the order placement process. The goods will be sent after the payment has been received.